At Catalina Appliance Repair, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website or contact us for appliance repair services. By using our website or contacting us, you agree to the terms outlined in this policy.

Information Collection

We collect personal information that you voluntarily provide to us when you contact us via phone or submit a service request form on our website. This information may include your name, phone number, email address, and details about the appliance repair services you require. We also collect non-personal browsing data through cookies or web beacons to enhance user experience and website functionality.

Use of Information

The information we gather is used to provide and improve our services, facilitate communication with you, and respond to your inquiries and service requests. By submitting your information, you authorize us and our partners to contact you via phone, email, or text for service-related purposes.

Information Sharing

We may share your information with our trusted partners for operational and service needs. These partners are bound by confidentiality obligations and are required to use your information solely for the purposes for which it was shared. We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described in this policy.

Non-Personal Data

We use cookies and web beacons to collect non-personal data, such as your browser type, referring/exit pages, and date/time stamps, to analyze trends, administer the site, and track user movements around the website. This data is used to improve our website and enhance user experience.

Dispute Resolution

By using our website or contacting us, you waive your right to sue or take any legal action beyond direct negotiation for disputes related to the website or our services. You agree that the maximum compensation for any claims related to our services is limited to $100. In the event of a dispute, you agree to bear your own legal fees and expenses.

Data Security

We employ reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Opt-Out

If you wish to opt out of any communications from us, please contact us at (818) 396-9801. We will remove your contact information from our communications list upon request.

Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services following any changes to this Privacy Policy will constitute your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at (818) 396-9801.